Terms of service

Last updated: April 2026

1. OVERVIEW

This website is operated by YVIA, based in Montreal, Canada. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

If you do not agree to all the terms, you may not access the website or use our services.

2. ONLINE STORE TERMS

You must be at least the age of majority in your jurisdiction to use this site.
You agree not to use our products for any illegal or unauthorized purpose.

3. PRODUCTS & SERVICES

We offer products including matcha collagen and slimming tea.

We reserve the right to:
modify or discontinue products at any time
limit sales to any person, region, or jurisdiction

All product descriptions and pricing are subject to change without notice.

4. ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current.
Content is provided for general information only.

5. ORDERS & BILLING

We reserve the right to refuse or cancel any order.
You agree to provide accurate and complete purchase and account information.

6. SHIPPING & DELIVERY

Shipping times are estimates and not guaranteed.
YVIA is not responsible for delays caused by carriers or external factors.
Risk of loss passes to the customer once the order is shipped.

7. RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.
By purchasing from us, you agree to those terms.

8. PRODUCT DISCLAIMER

Our products are intended for general wellness purposes only.
They are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary from person to person.

You should consult a healthcare professional before using any supplement, especially if you are pregnant, nursing, or have a medical condition.

9. INTELLECTUAL PROPERTY

All content on this site is the property of YVIA.
Unauthorized use is strictly prohibited.

10. LIMITATION OF LIABILITY

YVIA shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our products or website.

Use of our products is at your own risk.

11. THIRD-PARTY SERVICES

We may use third-party services such as Shopify, payment providers, and marketing platforms.
We are not responsible for their practices.

12. INDEMNIFICATION

You agree to indemnify and hold YVIA harmless from any claim arising from your use of our services or violation of these Terms.

13. TERMINATION

We reserve the right to terminate or suspend access to our services at any time.

14. GOVERNING LAW

These Terms are governed by the laws of Quebec and Canada.

15. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of the changes.

16. CONTACT

For any questions:

📧 yviapro@yvia.ca
📍 Montreal, Canada