Privacy policy

Last updated: april 2026

YVIA operates this website and store from Montreal, Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products, including matcha collagen and slimming tea.

By using our services, you agree to the practices described below.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:
Contact details (name, email, phone number, shipping & billing address)
Payment information (processed securely via third-party providers)
Order and transaction history
Account information (if applicable)
Communications with us (emails, messages)
Device and browsing data (IP address, browser, cookies, etc.)

2. HOW WE USE YOUR INFORMATION

We use your information to:
Process and fulfill your orders
Provide customer support
Improve our products and services
Send order updates and important notifications
Provide marketing communications (you can opt out anytime)
Prevent fraud and ensure security

3. COOKIES & TRACKING

We use cookies and similar technologies to:
Improve your browsing experience
Analyze traffic and performance
Deliver relevant advertising (e.g., Meta, Google)

You can control cookies through your browser settings.

4. SHARING YOUR INFORMATION

We may share your information with trusted third parties, including:
Shopify (our e-commerce platform)
Payment processors
Shipping and fulfillment providers
Marketing and analytics partners

We do not sell your personal information.

5. DATA STORAGE & INTERNATIONAL TRANSFERS

Your information may be stored or processed outside of Canada, including in the United States, through our service providers.

We ensure appropriate safeguards are in place to protect your data.

6. DATA SECURITY

We implement reasonable security measures to protect your information.
However, no method of transmission over the Internet is 100% secure.

7. YOUR RIGHTS

Depending on your location, you may have the right to:
Access your personal data
Request corrections
Request deletion
Withdraw consent for marketing

To exercise your rights, contact us below.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes will be posted on this page.

10. CONTACT

For any questions regarding this Privacy Policy:
📧 yviapro@yvia.ca
📍 Montreal, Canada