Shipping policy

Last updated: April 2026

At YVIA, we are committed to delivering your order as quickly and smoothly as possible.

📦 PROCESSING TIME

All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or holidays.
During high-demand periods, processing times may be slightly extended.

🚛 SHIPPING TIMES

Estimated delivery times:
Canada: 3–9 business days
United States: 5–12 business days
International: 7–15 business days

Please note that these are estimated timeframes and may vary depending on your location and external factors.

💸 SHIPPING FEES

Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.

📍 ORDER TRACKING

Once your order has shipped, you will receive a tracking number by email.
Please allow 24–48 hours for tracking updates to appear.

⏳ SHIPPING DELAYS

We are not responsible for delays caused by:
Postal carriers (Canada Post, USPS, etc.)
Customs processing (international orders)
Incorrect shipping information provided by the customer

📦 LOST OR STOLEN PACKAGES

YVIA is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package is missing, please contact the shipping carrier directly.

✏️ INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided:
We are not responsible for lost deliveries
Reshipping fees may apply

🌍 INTERNATIONAL ORDERS

International orders may be subject to:
Customs duties
Import taxes

These fees are the responsibility of the customer.

📩 CONTACT

For any shipping-related questions:

📧 yviapro@yvia.ca
📍 Montreal, Canada