Politique de remboursement

At YVIA, we want you to feel confident in your purchase. Please review our policy below.

1. RETURN WINDOW

We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:
Unused and unopened
In its original packaging
In the same condition that you received it
Accompanied by proof of purchase

To initiate a return, please contact us at:
📧 support@yourdomain.com

3. NON-RETURNABLE ITEMS

Due to hygiene and safety reasons, we do not accept returns for:
Opened or used products
Dietary supplements (including matcha collagen and slimming tea)
Personal care or ingestible products

unless the item is defective or incorrect.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery.

Include:
Your order number
Clear photos of the issue

We will review your request and offer an appropriate solution (replacement or refund).

5. SATISFACTION POLICY (COMMERCIAL GUARANTEE)

We offer a 30-day satisfaction guarantee as part of our commitment to customer experience.
If you are not satisfied, you may contact us within 30 days of receiving your order.

Eligibility conditions:
Product must have been used as directed
Request must be made within 30 days

Refund method:
May be issued as store credit or refund at our discretion
Shipping costs are non-refundable

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Items returned without prior authorization will not be accepted.

7. REFUNDS

Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds are processed to your original payment method
Please allow 5–10 business days for processing

If more than 15 business days have passed, contact us at:
📧 yvia.promarketing@gmail.com

8. CONTACT

For any questions regarding returns or refunds:
📧 yviapro@yvia.ca
📍 Montreal, Canada